TERMS OF USE SENDER
The version applicable as of July 2023
1. Subject
I-riide publishes a courier contact platform accessible on a website at www.i-riide.com or in the form of a mobile application, whose purpose is to bring together couriers who deliver parcels and mail on its behalf by accepting orders from members who wish to have a parcel/courier delivered to or collected from a given address. The Platform operates in Switzerland and Liechtenstein and is governed by Swiss law.
The present General Conditions of Use are intended to frame the access to and the conditions of use of the Platform. We invite you to read them carefully and in their entirety before accepting them. You understand and acknowledge that i-riide is not a party to any agreement, contract, or contractual relationship of any nature whatsoever between the members of its platform.
By clicking the “Login” or “Register” button, you acknowledge that you have read and agree to all Terms and Conditions of Use.
2. Définitions
Herein,
“Platform”: has the meaning given to it in Article 1, above.
“Site”: the website is accessible at www.i-riide.com.
” i-riide ” : refers to the name of the mobile application Platform.
“TOU” : means the Terms of Use.
“Account”: the account created to become a member of the Platform
“Member”: any individual or legal entity that has created an Account.
“Sender”: is the member publishing the assignment advertisement
“Courier”: means the member in charge and responsible for the mission
“Mission”: is indiscriminately a delivery mission
“Mission Announcement”: means the publication of a mission
“Transportation”: means all delivery/withdrawal routes. “Services”: means all the services provided by i-riide via its latform.
“Service Fee”: is the amount related to the processing of an assignment advertisement
“Price”: means, for a given trip, the price including all taxes applied for a mission.
“Flash”: refers to an urgent mission
“Algorithm”: means the set of operating rules specific to a calculation.
3. Platform Registration and Account Creation
3.1 Conditions for registration to the platform
Use of the platform is restricted to persons 18 years of age or older. Any registration on the platform by a minor is strictly prohibited. By registering on the platform, you represent and warrant that you are 18 years of age or older.
`3.2 Account Creation The platform allows members to post-delivery missions,
view mission announcements, and interact with each other to complete missions.
To create your Account, you must:
– Fill in all the mandatory fields on the registration form.
When creating your account, regardless of the method chosen to do so, you agree to provide accurate and truthful personal information and to update it, through your profile or by notifying i-riide, to ensure its relevance and accuracy
throughout your contractual relationship with i-riide.
In the case of registration by e-mail, you agree to keep the password chosen during the creation of your account secret and not to disclose it to anyone. In case of loss or disclosure of your password, you agree to inform i-riide immediately. You are solely responsible for the use of your account by third
parties if you have not expressly notified i-riide of the loss, fraudulent use by a third party or disclosure of your password to a third party.
You agree not to create or use an account under your own identity or under the identity of a third party other than the account you originally created.
3.3. Verification
i-riide may set up a system to verify some of the information you provide in your profile to ensure transparency, increase confidence or prevent and detect fraud.
This is particularly the case when you provide your telephone number or your identification.
You acknowledge and agree that any reference on the platform or the services to
“verified” information or any similar term means only that the member has successfully passed the existing verification process on the platform to provide you with more information about the Member for whom you intend to deliver. i-riide does not guarantee the truthfulness, reliability or validity of the information
that has undergone the verification process.
4. Use of the Services
4.1. Publication of Mission
As a member, you can create and publish job postings on the platform with information about the route to be taken (dates, times, pick-up/delivery locations and a photo of the package/courier). You can only publish a job if it meets all the following conditions:
– Your package does not contain any stolen items
-Your package does not contain any firearms
– Your package does not contain any artwork – Your package does not contain any fireworks.
– Your package does not contain any illegal drugs
– Your package does not contain any illegal substances
– Your package does not contain any prepared food
– Your package does not contain any live or dead animals
– Your package is not likely to put the courier in danger
– Your package corresponds to the image loaded in the mobile application
If the package differs from one of these conditions, the responsibility would be all
yours to the total exclusion of that of i-riide.
Your Mission will be published on the Platform and will be visible to the
Members. i-riide reserves the right, at its sole discretion and without notice, not to
publish or to withdraw at any time any mission that does not comply with the TOU
or that it deems detrimental to its image, the platform or the services.
5. Financial conditions
For the management of the payments between the Users and the collection of the Matching Fees, i-riide uses the services of the payment service provider Worldline, which manages the various payments and financial flows, thus paying sums due to each User and to i-riide as part of the operation of the Platform and in accordance with under the TOU. i-riide does not manage or have possession of the funds paid and/or owed to the Users, except for the Matching Fees that belong to it. In exchange for the matching services and all the functionalities offered by the platform, i-riide will receive the matching fees, up to 21% of the amount attributed to the transport.
Users´ banking and payment information is transmitted directly through Worldline`s servers and is subjected to a security system. Worldline uses the SSL (Secure Socket Layer) protocol to encrypt credit card information. No credit card number is stored on i-riide servers.
5.1. Awards
Within the framework of a message, the price of the mission is determined by an algorithm calculated by i-riide, considering: the distance (km); the size of the parcel/courier; the handling fee for each category of the vehicle; and the service charges of the message.
5.2. Service Fees
Within the framework of a message, the price of the mission is determined by an algorithm calculated by i-riide, considering the distance (km); the size of the parcel/courier; the flat fee for each category of vehicle and the service charges of the mission announcement.
5.3. i-riide Commissions i-riide charges a service fee of 21% of the total price of the order in exchange for the use of the platform to inform its clients of the possibility of signing a transport contract. The brokerage fees for i-riide are up to 21% and 79% of the transportation fees for the courier.
The methods of calculation of the service fees currently available are provided for information purposes only and have no contractual value. i-riide reserves the right to modify at any time the conditions for the calculation of the service charges. Such modifications will not affect the service charges accepted by users before the date of the entry into force of such modifications.
5.4 Promotional Codes
i-riide may, at its sole discretion, create promotional codes that may be used to obtain account credit or other features and benefits related to the services and/or the services of a Third-Party Provider, subject to any additional terms and conditions established by i-riide on a case-by-case basis for promotions (“Promo Codes”). You agree that the Promo Codes: must be used lawfully by the intended audience and for the intended purpose; may not be duplicated, sold or transferred in any way, or made available to the general public (whether posted in a public forum or otherwise) except as expressly authorized by i-riide; may be deactivated by i-riide at any time for any reason without liability to i-riide; may be used only in accordance with the specific terms and conditions set forth by i-riide for each Promo Code; are not valid for the receipt of cash; and may expire prior to use. i-riide reserves the right to refuse or reduce any credits or other features and benefits obtained by you or any other user through the use of Promo Codes if i-riide determines or believes that the use or redemption of the Promo Code was improper, fraudulent, illegal, or in violation of the terms and conditions applicable to the Promo Code or the Terms and conditions.
6. Purpose of use of the platform
You agree that you will only be contacted by individuals who wish to complete transportation assignments when using the services and the platform.
7. Cancellation Policy
7.1. Methods of reimbursement in the event of cancellation
This cancellation policy applies only to missions that have been accepted. i-riide does not offer any guarantee in case of cancellation, for whatever reason.
Notwithstanding the foregoing, in the event of cancellation by a carrier, i-riide will retain all service fees.
Cancellation of a transport order after it has been validated is not possible, subject to the following conditions:
– In the event of a cancellation caused by the sender, the courier will collect the full amount due. This is especially the case if the sender cancels an order or does not arrive at the meeting point 15 minutes after the agreed time.
– If a cancellation is requested by one of the parties, sender or couriers, the latter will receive a first warning by e-mail from i-riide.
– Upon the second cancellation, the member`s account will be suspended for a period of 30 days. – After the third cancellation, the member’s account will be definitively suspended.
i-riide judges at its own discretion, based on the elements at its disposal, the legitimacy of the claims received.
7.2. Right of withdrawal
By accepting these TOU, you expressly agree that the relationship between you and i-riide, which consists in putting you in contact with another member, will be carried out before the end of the cancellation period, once the order has been validated, and you expressly waive your right to cancel.
8. Platform User Behavior and Members
8.1. Commitment of all users of the Platform
You acknowledge that you are personally responsible for complying with all rules
and obligations applicable to your use of the platform.
In addition, by using the platform, you agree to:
– Not to provide any false, misleading or fraudulent information to i-riide (during the creation or update of your account) or to other members.
– Not to make any comments, behave or publish on the platform any content that
is defamatory, insulting, obscene, pornographic, vulgar, offensive, aggressive,
inappropriate, violent, threatening, harassing, racist, xenophobic, sexually
oriented, inciting to violence, discrimination or hatred, promoting activities or the
use of substances that are illegal or, in general, contrary to the objectives of the
platform, likely to infringe the rights of i-riide or a third party or contrary to good
morals.
– Not to infringe i-riide ‘s rights and image, in particular its intellectual property rights.
– Do not open more than one account on the platform. Do not open an account in the name of a third party.
– Not to attempt to circumvent the online job posting system of the platform by attempting to provide your contact information to another member to make a reservation outside the platform and not to pay the service fees.
– Do not contact another member through the platform for any purpose other than to define the terms of delivery.
– Not to make a payment outside the platform. – To comply with these TOU and the Privacy Policy.
8.3. Commitments of the Senders
8.3.1. During a trip
By using the platform as a sender, you agree to the following:
– To respect the courier, in the same way as his vehicle – In case of cancellation, inform the courier immediately.
– Wait for the courier at the agreed meeting place at least 15 minutes after the agreed time.
– To communicate with i-riide or any sender who requests, you agree to show your identity card or any document that could prove your identity.
– Do not send any object, merchandise, substance, animal or of such nature as to interfere with the conduct and concentration of the courier or whose nature, possession or transport is contrary to the legal provisions in force.
– Ensure that you can be reached by courier at the number registered on your profile, at the meeting point.
i-riide reserves the right to suspend your account, limit your access to the services, or terminate these TOU in the event of a breach of these TOU by the third party on whose behalf you have appointed a courier.
9. Suspension of accounts, limitation of access and termination
You can terminate your contractual relationship with i-riide at any time, free of charge and without giving any reason. To do so, simply go to the tab on your profile page and delete the account.
i-riide reserves the right to terminate your membership if you fail to comply with these Terms and Conditions, with your obligations as a member as set forth in articles 6 and 8 above, or if i-riide has reasonable grounds to believe that it is necessary to protect its security and integrity, the security and integrity of its members or third parties, or to prevent and investigate fraud:
– Terminate this TOU immediately and without giving notice.
– Limit your access and use of the platform.
– Temporarily or permanently suspend your account. If necessary, you will be informed of the implementation of such a measure so
that you can give i-riide an explanation. i-riide will decide, at its own discretion,
whether to lift the measures taken.
10. Personal data
As part of your use of the Platform, i-riide may collect and process some of your personal data. By using the Platform and registering as a member, you acknowledge and consent to the processing of your personal data by i-riide in accordance with applicable law and the provisions of the Privacy Policy.
11. Intellectual Property
11.1. Content published by i-riide.
Subject to the content provided by its members, i-riide is the sole owner of all intellectual property rights relating to the service, the platform, its content (texts, images, drawings, logos, videos, sounds, data, graphics), as well as the software and databases that make it work.
i-riide grants you a non-exclusive, personal, and non-transferable license to use the platform and the services, for your personal and private use, on a commercial basis and for the platform and the services.
You may not use or exploit the platform or services and their contents without the prior written consent of i-riide. You are prohibited from:
– Reproduce, modify, adapt, distribute, publicly display, broadcast the platform, the services, and their contents, unless expressly authorized by i-riide.
– Extract or attempt to extract a substantial portion of the data from the platform (using data mini robots or similar data gathering tools)
11.2 Content published by you on the Platform
To provide the services and in accordance with the purpose of the platform, you grant i-riide a non-exclusive license to use the content and data that you provide in connection with your use of the Services (hereinafter, your “Member Content”).
To allow i-riide to broadcast through digital networks and any communication
protocol, (Internet and mobile networks), and to make the content of the platform available to the public, you authorize i-riide to reproduce, represent, adapt and translate your member content throughout the world and for the duration of your relationship with i-riide, as follows:
– You authorize i-riide to reproduce all or part of your member content on any digital recording medium, known or unknown, and in particular on any server, hard disk, memory card, or any other equivalent medium, in any format and by any process, known or unknown, insofar as this is necessary for any storage, backup, transmission or download operation related to the operation of the platform and the provision of the service;
– You authorize i-riide to adapt and translate your member content, as well as to reproduce such adaptations on any current or future digital medium, as defined above, to provide the services in different languages. This right
includes the right to modify the formatting of your member content to comply with the graphic charter of the platform and/or to make it technically compatible for its publication
on the platform while respecting your moral rights.
12. Role of i-riide
The platform provides an online matchmaking platform where members can create and post mission announcements for package/mail delivery.
Other members can view these mission announcements to learn about the terms and
conditions and, if necessary, validate the mission announcement directly with the member who posted it on the platform. By using the platform and accepting these TOU, you acknowledge that i-riide is not a party to any agreement concluded between you and the other members for the delivery of a parcel/courier.
i-riide has no control over the behavior of its members and users of the platform. i-riide does not own, operate, supply, or manage the vehicles and/or objects of the advertisements and does not carry out any delivery mission on the platform. You acknowledge and accept that i-riide does not control the validity, truthfulness, or legality of the offers made. In its capacity as an intermediary, i-riide does not provide any transportation service and does not act as a carrier, i-riide ‘s role is limited to facilitating access to the platform.
In the context of a delivery order, the members (the sender or the courier) are acting under their own sole and entire responsibility.
As an intermediary, i-riide cannot be held responsible for the non-performance
or improper performance of the delivery, or for any damage – in particular physical, bodily or economic damage – that may result therefrom, in particular because of:
– Incorrect information regarding the shipment and its terms and conditions provided by the shipper in the shipment announcement or by any other means. – Cancellation or modification of an assignment by a member.
– The behavior of its members before, during, or after delivery
13. Operation, Availability and Functionality of the Platform
i-riide will do its best to keep the platform accessible 7 days a week, 24 hours a day. Nevertheless, access to the platform may be suspended without prior notice due to technical maintenance, migration, updates, or due to failures and limitations related to the operation of the networks. In addition, i-riide reserves the right to modify or interrupt, temporarily or permanently, all or part of the access to the platform or its functionalities, at its sole discretion.
14. Modification of the TOU
These TOU express the entire agreement between i-riide, you and your use of the Services. Any other document, in particular, any mention on the platform (FAQ, Blog, etc.) is for information purposes only. i-riide may be obliged to modify the present Terms of use to adapt them to the technological and commercial environment and to comply with the regulations in force. Any modification of these TOU will be published on the platform, indicating the date of the update, and will be communicated to you by i-riide before coming into force.
15. Applicable law – Litigation
The present TOU are written in English and are subject to Swiss law. You may also use the online dispute resolution platform to submit your complaints about our platform or services, if applicable. In accordance with the rules applicable to mediation, you must have notified i-riide in writing of any dispute prior to any request for mediation to reach an amicable settlement. In the event of a dispute relating to these conditions, the courts of Bern shall have jurisdiction.
16. Legal notice
The platform is published by i-riide AG, at Weststrasse 94, 4900 Langenthal, a limited liability company registered in the Bern Trade and Companies Register under number CHE-367.158.481
For any questions, you can contact i-riide AG using this contact form or the email address hello@i-riide.com.
© 2024 I-RIIDE TECHNOLOGIES. ALL RIGHTS RESERVED
