Shipping just about anything except goods from the list below is possible.

List of prohibited goods

There are several goods for which transportation is discouraged, highly regulated, or prohibited. As a user of the i-riide service, you must ensure that the goods you are transporting are goods whose transportation is permitted by law. i-riide declines all responsibility concerning the use of its service for the transport of such objects.

The section sets out which of the goods whose transport is regulated or prohibited:

• Narcotics and psychotropic substances
• Valuables such as jewelry, precious metals, banknotes, bearer bonds, gold or silver, and other valuables.
• Cultural properties of major interest for the national heritage.
• Objects whose sensitive nature are subject to special formalities: weapons, medicines, asbestos, and strategic goods that can be used for civil or military purposes.
• Objects whose nature or packaging may present a danger to others.
• Radioactive or corrosive materials, hazardous waste, and dangerous materials such as compressed gas or any object containing gas or compressed or liquid air (aerosol products, lifeboats, fire extinguishers, etc.)
• Lithium cells and batteries
• Perishable, infectious or non-infectious biological materials.
• Live or dead animals.
• Human organs and remains.
• Obscene or immoral objects.

Moreover, due to their fragility, the transport of certain objects is not recommended. For example, glasses, drinks, and any other liquids (oils, soap, etc.). We strongly advise you to take extra care when packing fragile objects.

Absolutely! The application works by uploading a picture of the package to be picked up along with an invoice, receipt, or order confirmation, which the courier will present to the store when your package is picked up. 

No, couriers do not load parcels into your apartment. The parcel will be delivered to you and the delivery will be made outside your apartment.

• After posting your mission announcement, you will receive a notification of transport acceptance a few hours later.
• If the delivery of your package is urgent, please choose “Flash” in your shipping request.

• We know that reliability is essential, and we are uncompromising on this point.
• For this reason, we have set up a system of evaluation and advice for each courier. After each delivery, the couriers are graded to ensure their quality. This is how the community builds trust while assuring high quality.
• We went further to check the quality of the couriers. Each courier must submit: an ID, its driver’s license, their bank details to recover his funds. The courier must also provide us with his e-mail address and telephone number.

• i-riide is a collaborative platform that connects individuals to provide a parcel carpooling service. We do not intervene in the transactions which take place directly between the sender and the courier.
• Creating a community of trust is essential for us. Thus, we control the identity of members by checking emails and mobile phone numbers. As mentioned, couriers are also required to provide their ID cards and bank details to retrieve funds.
• To guarantee maximum security, i-riide offers free insurance throughout Switzerland to insure your belongings. 

• Once the package has been delivered to the recipient, you should confirm the delivery via your account:

  1. Go to your ad and click on “Confirm”.
  2. Contact the recipient to ensure that the package is received.

   

All transports are insured up to 2’000 CHF. 

Payments are made online via i-riide in a secure way. We chose a safe, reliable and flexible platform called Datatran, as a partner offers a secure and unique payment solution for collaborative consumption platforms and marketplaces.

Once the ad has been placed and a courier has been found to deliver your goods, you will have to pay the amount due for transportation. But don’t worry, your money is only paid to the courier once the package has arrived at its destination and is confirmed by you.

Although this virtual wallet system does not send money through i-riide it has two advantages:

1. The sender only pays if the advertisement is delivered.
2. The courier is sure to be paid only after the delivery has been completed.